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Urgent help · Microsoft SQL Server

Is your SQL Server down or extremely slow?

Then a fast, reliable assessment is what counts. Call us or write to us. We take over the triage, as in an emergency room: assess, stabilize, find the cause.

Call now → +49 40 39 88 28 75 Email info@psg.de

Available Mon–Fri, 8 a.m.–5 p.m. CET/CEST

Like an emergency room

You get in touch. We organize the rest.

You do not have to assess the situation beforehand. That is our job.

  1. 01

    Check-in

    Call +49 40 39 88 28 75 or email info@psg.de. A few sentences about the situation are enough.

  2. 02

    Triage

    We ask targeted questions and assess how urgent it is and what has to happen first.

  3. 03

    Stabilize

    Immediate measures, agreed with you and with a clear way back. Often already via Teams or Zoom.

  4. 04

    Cause & follow-up

    We prove the cause so that the problem does not come back.

Typical emergencies

This is what customers call us about.

The production system is downApplications can no longer work.
Data loss is loomingConsistency errors, problems with backup or restore, full disk.
Extremely slow in daily operationsUsers can hardly work, timeouts are piling up.
Blocking and deadlocksSessions wait on each other, transactions abort.
Slower since the updateAfter a release, version change or configuration change.
Sporadic hangsOccurs occasionally and is hard to pin down.
For the first conversation

This helps us get started.

  • SQL Server version and edition
  • Since when the problem has existed
  • What changed most recently: updates, releases, configuration
  • Affected applications and databases
  • Error messages or screenshots
  • Option for a Teams or Zoom session with screen sharing
  • Contact person and callback number
  • Who decides on changes to the system
What happens next

Stabilize first, then prove the cause.

  1. 01

    Call or email

    You describe the situation, we ask targeted questions.

  2. 02

    Brief assessment of the situation

    Often already via Teams or Zoom with a shared screen.

  3. 03

    Immediate measures

    Agreed with you and with a clear way back.

  4. 04

    Prove the cause

    So that the problem does not come back. More on Performance Troubleshooting.

Existing customersDo you have a service agreement, such as DBA Pool or PSG MX? Then please use your agreed contact channel so that your request goes straight to the responsible team.
situation.txtillustrative example
situation     Timeouts in order entry since 9:40 a.m.
changed       Release deployed yesterday evening.
visible       Many sessions are waiting on the same lock.
immediate     Blocking query identified, workaround agreed.
next          Prove the cause in the release and clarify it with the vendor.
AfterwardsOnce it runs again: Health CheckAn outage rarely comes alone. A Health Check calmly examines what else in the surrounding environment could become a risk.See this variant →
Urgent help

Call us. We listen.

The sooner we know the situation, the more precisely we can help.

+49 40 39 88 28 75 →
Emailinfo@psg.deAddressPSG Projekt Service GmbH
Neuer Wall 80, 20354 Hamburg